Privacy Policy

We collect information you provide directly to us and information gathered automatically when you use our website. This may include:

• Contact details — name, email address, phone number, and any message you send through our contact, enquiry, or newsletter forms.
• Appointment information — details you share when requesting a consultation, assessment, or callback.
• Health information — any clinical or sensitive personal information you choose to disclose to us in the course of seeking care.
• Technical data — IP address, browser type, device information, and pages visited, collected through cookies and analytics.

We use the information we collect to:

• Respond to your enquiries and schedule consultations or assessments.
• Provide, coordinate, and improve our clinical services and care.
• Send appointment reminders and service-related communications.
• Send newsletters or updates where you have opted in (you can unsubscribe at any time).
• Maintain the security and performance of our website.
• Comply with our legal and regulatory obligations.

As a mental health clinic, we understand that the information you share with us is deeply personal. We treat clinical and sensitive personal information with the highest level of confidentiality, in line with applicable medical-ethics standards and data-protection law. Access is limited to the clinicians and staff directly involved in your care, and we never sell your personal or health information.

We process your personal data on the basis of your consent, to take steps at your request before providing a service, to perform our services, and to meet legal obligations. Where we rely on consent, you may withdraw it at any time by contacting us — though this will not affect processing carried out before withdrawal.

We do not sell your personal information. We may share it only in limited circumstances:

• With service providers who help us operate our website and communications (for example, email and analytics providers), under appropriate confidentiality obligations.
• Within our clinical team, strictly for the purpose of your care.
• When required by law, regulation, court order, or to protect the safety of an individual.

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to provide ongoing care, and to comply with our legal, regulatory, and record-keeping obligations.

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information, to withdraw consent, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below.

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used through analytics. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

Our website may link to third-party websites or services that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.

Where we provide services to children or adolescents, we collect and process their information with the involvement and consent of a parent or legal guardian, as required by law.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be communicated where appropriate.

If you have questions about this policy or how we handle your information, contact us at admissions@samarpan.in or +91 91360 32440. You can also write to us at Samarpan, Second Floor, Baldota Bhavan, Maharshi Karve Rd, New Marine Lines, Mumbai, Maharashtra 400020.